Return and Refund Policy

This Return and Refund Policy is issued by Vision Velocity Tech LLC, the operator of Vision Velocity Tech.

Effective Date: May 14, 2026

1. Overview

At Vision Velocity Tech, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through visionvelocitytech.com.

Summary

  • Region: United States
  • Return window: 14 days for PIMAX products and 30 days for all other products. Damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: If item is defective or damaged on arrival, a shipping label will be provided. If sending back for a refund and meets eligibility then customer pays shipping.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM MST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • Pimax products – Return Window Period: Refers to 14 days (inclusive) from the date of receipt or activation of the product, whichever is later. If the product is not activated within 10 days after receipt, the period will start from the date of receipt.
    If during the try-out window (14 days) a problem is mentioned, Pimax will freeze the try-out time until the issue is fixed, and see if the user likes it. If a new part needs to be shipped, then the return window is extended by 7 days from when those parts have arrived.
  • All other products (excluding Pimax products, see above) must be returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

We offer a 30-day return policy. Pimax products have a 14-day return window. Unopened boxes can be returned. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise the return will not be honored. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.

If your item is defective or damaged on arrival and your return is approved, you'll receive a prepaid shipping label. Please ship the item within 7 days of approval using that label.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If item is defective or damaged on arrival, a shipping label will be provided. If sending back for a refund and meets eligibility then customer pays shipping.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Vision Velocity Tech, you agree to this Return and Refund Policy.

Vision Velocity Tech
info@visionvelocitytech.com
385-612-9388

Vision Velocity Tech is an online-only retailer operating in the US. We do not operate a physical showroom and do not accept in-person visits.